SuCo platform policy
Complaints & Appeals
How to raise a complaint or appeal and when to expect a resolution.
- Effective date
- October 9, 2026
- Operator
- J5 Cleaning Services LLC, 8442 Fury Drive, Jacksonville, FL 32244, operating the SuCo platform and brand at MySuCo.app
1. Submit a complaint or appeal
Email complaints@mysuco.app for complaints and appeals about SuCo, its content, services or account decisions. You do not need to sign in. Describe the issue, the outcome you are seeking and any relevant profile, post, Offer, Connection or case reference. Never send passwords, verification codes, full card or bank numbers, or government ID images.
2. Resolution within five business days
SuCo will review and resolve complaints and appeals within five business days of receipt. We will communicate the outcome and the reasons for our decision to the email address you provide. If you disagree with a decision, reply to request a review and include any additional relevant information.
3. Existing reporting and support options
You can continue to report content or members and block members in SuCo, appeal account decisions from Settings, or use Contact Support, including when signed out. These options and SuCo's moderation protections remain available. For refund eligibility and payment disputes, see Refunds & Cancellations and Payments & Payouts; this complaints-resolution deadline does not change those policies or bank and payment-provider processing times.
If someone is in immediate danger, contact local emergency services first.