Payments & Payouts Terms

When you buy on SuCo, your payment is processed by SuCo's approved, regulated payment provider under the Merchant of Record / marketplace / submerchant structure approved in writing. The checkout screen and receipt will identify the charging entity and statement descriptor before any live payment is made. Card details are entered on the payment provider's secure checkout and are not stored directly by SuCo. The provider you booked is paid by SuCo from those funds after delivery, subject to the approved processor arrangement.

Estimated and final provider earnings reflect the configured SuCo platform fee and any applicable processor charges under the approved payment arrangement. The exact allocation of processing, refund, chargeback, payout and gateway fees will be disclosed in the Provider and Payment Terms before live payments begin. SuCo never charges the buyer more than the Offer price.

Prices are shown and charged in U.S. dollars unless an Offer states otherwise. Your bank may apply currency conversion. Providers are responsible for taxes on their income; where sales tax or VAT must be collected on a purchase, it is shown at checkout.

• Book — one charge at checkout for a scheduled session. Refunds follow the Offer's policy on the Refunds page.
• Subscribe — recurring charge on the interval shown (weekly, monthly, quarterly or yearly), starting at checkout and renewing automatically until you turn renewal off. You'll be reminded before a yearly renewal. Turning renewal off keeps access to the end of the paid period.
• Access — one charge for a fixed number of days of access, starting when the provider delivers it.
• Join — one charge for a seat in a group session with a set start time.
• Tip — a voluntary one-time payment starting at $1, up to a per-tip limit SuCo sets (currently $500). A tip buys nothing and creates no Connection; it is not refundable except for unauthorised or duplicate charges.

Before any charge you see the price, the type of purchase, the refund policy and a short acknowledgement to confirm. That acknowledgement is recorded with your account.

Clearance hold length depends on standing: new providers clear more slowly, established and verified providers faster. The current tiers are shown in your Earnings. Reserve percentage and period, when in force, are also shown there — the default is none.

• Payouts require completed payout setup with the payment provider (identity and bank verification).
• You can withdraw any available amount at or above the minimum ($25.00), or set a weekly/monthly schedule.
• Payout timing depends on the approved processor, provider country and account, receiving bank, holds/reserves and the selected payout schedule. SuCo does not guarantee a specific settlement time until the processor arrangement is finalized.
• SuCo may pause payouts while a dispute, refund, report or compliance check is open, and will say why in Earnings.
• Negative balances after reversals are recovered from future earnings.

Refunds are requested in-app and executed to the original payment method (see Refunds & Cancellations). If a member disputes a charge with their bank, the Connection is frozen, the provider's related earnings are held, and SuCo submits the Connection record as evidence. A dispute lost after earnings were released is recovered from the provider. Fraudulent or abusive chargebacks may lead to restriction or termination after review; legitimate disputes are handled through the dispute and refund process.

Every charge, fee, refund, hold, reserve and payout is recorded in your SuCo ledger with a timestamp and can be seen in Earnings (providers) or Connections (members). You can export your data from Settings. We keep financial records for as long as tax and payment-network rules require, even after an account closes.

Payments and payouts are only available where SuCo's payment provider supports them. While payments are not yet open on SuCo, every purchase button says so and no charge is made. SuCo may change payment providers; if it does, your saved ledger, balances and history are unaffected and providers may be asked to complete payout setup again.